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Wednesday, October 17 • 4:30pm - 5:00pm
Tickets Make Operations Unnecessarily Miserable

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But what if we made a mistake letting tickets take over operations? What if these ticket queues are actually the source of much of the dysfunction, bottlenecks, and capacity issues that have traditionally plagued our organizations? This talk is going to make that case and discuss our alternatives.
Speakers
avatar for Damon Edwards

Damon Edwards

Co-Founder and Chief Product Officer, Rundeck
Damon Edwards is a Co-Founder of Rundeck, Inc., the makers of Rundeck, the popular open source Self-Service Operations platform. Damon was previously a Managing Partner at DTO Solutions, a DevOps and IT Operations improvement consultancy. Damon has spent the past years working with... Read More →

Wednesday October 17, 2018 4:30pm - 5:00pm EDT
Live, Online
  Site Reliability Engineering

Attendees (387)